wing's Privacy Policy
This page explains how important your personal information is to us, and how we collect, store, and protect it.
Introduction and Scope
wing is an online entertainment and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how wing collects users' personal information, the purposes for which it is used, where it is stored, and how it is kept secure.
This Policy applies to wing's website, mobile application, and any related services. When you create an account, log in, or use our services in any way, you accept the terms of this Policy. For full terms and conditions on creating an account with wing, please see our Terms and Conditions page.
The information we collect is used solely for operating the service, verifying identity, processing transactions, and improving the user experience. No information is sold to any third party.
What Information Is Collected
wing may collect the following types of information from users:
2.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
2.2 Financial Information
- Details of deposit and withdrawal transactions
- Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
- Transaction amount and date
Payment information is never stored in full on our servers. Only the data necessary for processing a transaction is sent through secure encrypted channels.
2.3 Technical Information
- IP address and device information
- Browser type and operating system
- Browsing history on the site and session duration
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
- Messages you have sent via live chat or email
- Details of support queries and complaints
Purpose of Data Use
wing uses collected information only for the following legitimate purposes:
- Creating accounts and completing identity verification
- Processing deposit and withdrawal transactions
- Managing bonuses and promotional offers
- Preventing fraud, money laundering, and other illegal activity
- Providing 24/7 customer support
- Maintaining the security and performance of the platform
- Providing responsible gaming guidance
- Meeting legal obligations
User information is not sold or rented to any third party for commercial purposes.
Data Storage and Security
wing uses SSL (Secure Socket Layer) encryption to secure all data transmissions. Our servers operate with industry-standard security measures. User passwords are never stored in plain form — they are protected using a one-way hashing method.
To protect data, we take the following steps:
- Data encryption (both in transmission and in storage)
- Regular security audits and vulnerability testing
- Restricted access — only authorised staff can access data
- Automatic alerts for unusual logins or transactions
- Two-factor authentication (OTP)
Since complete security on the internet cannot be guaranteed, we advise users to keep their own passwords safe and avoid logging in from unfamiliar devices.
Sharing Information with Third Parties
wing does not sell any user's personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Payment Processors
Payment gateway providers are given the necessary information to complete deposits and withdrawals. These providers follow the same data protection standards as wing and use the information solely for processing transactions.
5.2 Technology and Service Partners
Game studios, analytics tools, and cloud service providers supply technical support for running the platform. Only the minimum information required is shared with them.
5.3 Legal Requirements
Information may be provided pursuant to a court order or a lawful request from a competent authority. In such cases, we share only the information that falls within the legal obligation.
Cookies and Tracking Technologies
wing's website and app use cookies and similar technologies for the following purposes:
- Keeping login sessions active and securing accounts
- Remembering user preferences and language settings
- Analysing platform performance and errors
- Recognising devices to detect fraud
Cookies can be disabled from your browser settings, but doing so may cause some platform features to not work properly. wing does not use third-party advertising tracking cookies.
Data Retention Period
wing retains user information for as long as the account is active and as needed to provide the service. Even after an account is closed, certain information — particularly financial and identity-related records — may be kept for a specified period due to legal requirements.
Information for active accounts is continuously stored on secure servers. Data that is no longer needed is securely deleted.
User Rights
Every user of the wing platform has the following rights:
- Request to view their stored information
- Apply to have incorrect information corrected
- Opt out of marketing or promotional communications
- Request deletion of data upon account closure (subject to legal obligations)
- Submit a complaint about data processing
To exercise these rights, contact our support team via live chat or email. Our team provides support in both Bengali and English, 24 hours a day, seven days a week. For matters related to responsible gaming, such as self-restriction or account breaks, please visit our Responsible Gaming page.
Minor Protection and Age Verification
wing's services are intended only for individuals aged 21 or above. We apply age verification measures during the account registration process and take steps to prevent minors from using the platform.
If a user creates an account by concealing their age with false information, their account may be closed at any time and any associated funds may be forfeited.
Changes to the Policy
wing reserves the right to update this Privacy Policy at any time. If significant changes are made, users will be notified via their registered email or through a notice within the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.
For more details on the various terms of the platform, visit our FAQ page, where answers to common questions are compiled.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us through any of the following:
- Live Chat: available 24/7 within the website or app
- Email: [email protected]
Our support team responds in both Bengali and English. wing's goal is to keep every user's information secure and to resolve any complaints promptly.
Enjoy Safe Gaming at wing
Enjoy the best entertainment with your information kept secure. Our support team is always available for any questions.
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