Responsible Gaming Guidelines at wing
Play for fun, not under pressure. wing believes that every player's safety and wellbeing is the top priority. Here you will find tools to set limits, ways to recognise warning signs, and where to get help if needed.
What Responsible Gaming Is and Why It Matters
Betting or playing casino games is a form of entertainment — not a source of income. Responsible gaming means enjoying the games within your own budget and time limits, and never placing larger bets to chase losses. wing's Terms and Conditions make it clear that every player is responsible for their own actions.
Problems arise when people start seeing gaming as a way to recover losses. Set a fixed weekly budget and stick to it. If you feel that gaming is getting out of control, it is time to take action now.
Under wing's Privacy Policy, your personal information is kept completely secure, and when you set up self-exclusion or limits, that information is also handled confidentially.
Remember: losing in games is normal. Placing bigger bets to recover lost money is never the solution.
- Keep gaming as entertainment, not as a way to earn money
- Set a budget in advance and stick to it
- Do not bet when intoxicated or driven by emotion
- Do not try to chase losses after a losing session
- Prioritise spending time with family and friends
- Take a break or activate self-exclusion when needed
- Do not share your account with anyone
Self-Limit Tools
wing provides several protection tools that you can activate yourself. Using these tools is not a sign of weakness — it is a sign of awareness.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once the limit is reached, the system will automatically block any new deposits.
Session Time Limit
Set a time limit for how long you play in one go. When the time is up, the session will automatically end and you will be encouraged to take a break.
Self-Exclusion
Temporarily or permanently exclude yourself from your account. Once active, it will not be possible to log in before the set period ends.
Loss Limit
Set a maximum amount you are willing to lose within a given period. Once the limit is reached, the system will stop accepting new bets.
Reality Check
Pop-up messages will appear at regular intervals to remind you how long you have been playing and how much you have wagered.
Bet Limit
Set the maximum amount you place on each bet. This makes it easier to avoid a sudden large loss on a single bet.
To activate or change any of these tools, contact wing's 24/7 live chat support. Our team can assist in both Bengali and English.
Recognise the Warning Signs of a Problem
If any of the following apply to you or someone you know, it is time to be careful.
Financial Signs
- You are repeatedly spending more than your set budget
- You are spending money on betting that was meant for other essential expenses
- You are taking loans or borrowing money to bet
- You are placing bigger bets to try to win back lost money
Mental and Social Signs
- You are hiding your betting from family and friends
- You have tried to stop but cannot
- You feel restless or irritable when not betting
- You are neglecting work, studies or family responsibilities
Where to Go for Support
Recognising a problem and asking for help is the bravest step you can take. The options below may be useful to you.
wing Live Chat Support
wing's 24/7 live chat support is available in Bengali. Chat with us at any time for help with self-exclusion or setting up limits.
Email Support
Write to support at: [email protected] — the team responds in both Bengali and English. For urgent requests, live chat will get you a faster response.
Family and Close Ones
Tell a family member or a trusted friend about your situation. Someone close to you can often provide more effective support than a professional advisor.
Professional Counsellor
Speak with a mental health professional or counsellor. Seeking professional help to overcome addiction is completely normal and effective.
Support Groups
Connect with people who have faced the same problems and come through them. Learning from each other's experiences is a powerful path to recovery.
You can find answers to more questions about responsible gaming in wing's FAQ section. You can also ask via live chat at any time.
Practical Tips for Safe Gaming
Before you start playing, decide how long you will play and how much you will spend. Avoid changing that decision mid-session. Your gaming history and deposit records are always visible on wing — this will help you understand your own habits.
Avoid betting when you are tired at night or feeling low. Decisions made under stress tend to be harmful. Take a break instead, get some sleep, and make decisions with a clear head the next day.
Keep up other hobbies and activities alongside gaming. The risk increases when betting becomes the only form of entertainment in your life. Spend time on sports, family or community activities.
- Set your budget before playing and write it down
- Build the habit of stopping even after a win — greed leads to losses
- Rather than keeping a large balance in your account, deposit only as much as you need
- Keep a log of your gaming — how much you won, how much you lost, how long you played
- Treat each bet as a separate event and drop the thinking of "I'll win next time"
- Take at least one full day off from gaming each week
- If you feel you are losing control, activate self-exclusion immediately
Keeping Young Family Members Safe
wing does not allow anyone under 21 to create an account or bet. However, as an adult in the household, you also have a responsibility.
Keep your device locked with a password and avoid saving your wing login in the browser. Always log out of your account, especially if there are children or teenagers at home. You can use parental control software on your device to restrict access to gambling-related websites.
Key Steps
- Keep your device locked
- Log out after playing
- Keep your password private
- Use parental controls